Follow these steps at your club’s own website. Available screens and actions depend on your account’s role and the programs your club has enabled.
Overview
Members pay open invoices from Invoices in the member portal. Each open invoice links to a checkout that prefers bank debit (ACH); card is available with a surcharge configured in Settings.
Payment status comes from the payment processor after checkout. Refreshing the invoice page after paying shows whether the payment succeeded or is still processing. ACH can take a few business days to settle.
"There's no way to pay on my invoice"
Two different messages, two different answers:
"Online payment isn't set up for your club yet." The club has not finished connecting Stripe, so there is nothing to pay online yet. The invoice and the balance on it are correct. Only the pay button is missing. Finish Settings → Stripe (see the Stripe setup steps in Settings) and the button appears for every member, with no change to their invoices. Until then, members can pay by check if a check payee is configured.
"Online payment is temporarily unavailable." That is on our side, not the club's, and it clears on its own. The invoice still shows correctly; ask the member to try again a little later.
Neither state changes what anyone owes, and the invoice page keeps working either way: a member can always read their invoice, their balance and their past receipts.
Autopay and saved methods
Saved payment methods and autopay (when enabled for the club) live under Payment methods in the portal. Turning autopay on or off only affects future renewal charges, not invoices already open.