01 / Membership
Stay on top of every household.
Signups, renewals, waitlists, refundable bonds, and family records. One history, from first application to the next season.
- Household directory
- Renewals & waitlists
- Bonds & agreements
Your whole swim club. One connected platform.
Less busywork.
More pool time.
One platform instead of half a dozen tools. Bring memberships, dues, programs, communications, and your website together. AI helps admins prepare the work, while members handle more themselves.
Migration included. A real-data trial before you switch.
Renewal season, in one workspace.
Explore this workflow Review households, see outstanding balances, and decide what happens next.
One connected clubMembershipsPaymentsProgramsCommunicationsYour website
A lot on your plate. One place to run it.
The whole club.
Off your shoulders.
One household record connects the membership, the bill, the booking, and the conversation. Your team works from the same information, and members can take care of the everyday details themselves.
02 / Payments & accounting
Collect dues. Close the books.
ACH payments, autopay, invoices, and statements in one place. Give your treasurer clear balances and reports without rebuilding a spreadsheet.
- ACH & card payments
- Autopay & reminders
- Financial reports
03 / Programs & reservations
Fill the calendar, not your inbox.
Camp registration, lotteries, private lessons, and lap lanes. Families book online; you keep track of capacity, rosters, and attendance.
- Camps & lotteries
- Private swim lessons
- Lap lane bookings
04 / Communications
Reach the right people. Once.
Send newsletters and targeted updates from the same member records you already use. Keep questions and replies in a shared support inbox.
- Email campaigns
- Saved audiences
- Member support
05 / Programs & community
Make the club easy to enjoy.
Program registrations, clubhouse rentals, caregiver passes, and a merch shop. More ways for members to participate, with less coordination for you.
- Program registrations
- Facility rentals
- Club merchandise
06 / Website & member portal
Give members a place to help themselves.
A branded club website and a mobile-friendly portal for bills, bookings, documents, and answers. Update your pages without calling a developer.
- Your club’s branding
- Self-service portal
- Pages & documents
AI built around your club’s work
Less starting from scratch.
More getting it done.
Your club’s records, pages, and communications give AI useful context. Start a draft in Swim Ops, or connect a staff assistant to prepare work across the club.
Built-in writing assistant
Draft the next club update.
Use your club’s voice, upcoming events, hours, and media to get a first draft of a newsletter or website text. You review, edit, and save it.
See how drafting worksYour staff assistant, connected
Get the household’s full picture.
Ask a compatible AI app to bring together membership, balances, and open questions. Staff permissions apply, and consequential actions wait for approval in Swim Ops.
Connect your assistantRenewal preparation
Know who needs a follow-up.
Ask your connected assistant to summarize renewal progress and outstanding balances. Review the records and decide the next step with your team.
Explore AI for your clubBuilt-in AI needs club setup. Staff MCP connections are off until enabled.Public API & integration reference
A better day for members, too
More done on their phone.
Less in your inbox.
Give every household one place to enjoy the club and take care of the details.
Pay, book, and get ready.
Review bills, reserve a swim, book a lesson, and keep family details and agreements up to date.
Get an answer. Reach a person.
When enabled, Ask answers questions using club information and the household’s account. Members can always write to the pool team.
Your club, throughout.
Your branding connects the public website, member portal, and club communications.
Optional managed service
You’ve got a club to run.
Now you’ve got backup.
Want help handling the workload, too? We can agree a managed service around your club’s recurring work, using AI agents to help prepare it. Scope, setup, and service pricing are separate from the platform.
Member support
Summarize a household’s history and prepare replies with the right context.
Membership & renewals
Prepare renewal work and surface the exceptions that need your decision.
Finance & reporting
Pull together balances, open items, and the numbers for your next board meeting.
Program operations
Organize camp rosters, attendance, and waitlist work for the week ahead.
You set the rules. You keep control.
We agree on the scope, setup, and service pricing with you.
Keep more money in the club
Less overhead.
More room in the budget.
Bring scattered tools together. Cut the work around collecting dues. And use ACH bank payments to reduce the fees on your biggest annual payments.
Your club. Your numbers.
Adjust the assumptions to estimate the difference.
Estimated annual fee savings
On $750,000 in annual dues, with 70% moved from card to ACH.
Illustrative estimate, not a processing quote. Use your effective rates, including fixed fees and caps. Returns, payment mix, and your club’s fee policy affect actual savings. Software and service costs are separate.
Review the numbers with usWe handle the move
A fresh start.
Without starting over.
You don’t need another project. We guide the import, help resolve messy records, and get your club ready to go. You bring the context; we do the setup with you.
Plan my club’s moveYour existing system stays in place while you try Swim Ops.
- 01
Share your existing records.
We agree on the scope and secure handoff, then bring your households, balances, and membership data into a private trial.
- 02
Try it with your actual club.
Review the import together. Check the details and walk through your everyday work during a 60-day real-data trial.
- 03
Go live when you’re ready.
We work to a launch plan that fits your season. Member communications stay off until you approve the switch.
Founding clubs · Preparing for 2027
Make next season
easier on yourself.
Get the full platform, hands-on migration, and a direct line to the founder through your first renewal. We’ll start with how your club works today.
Want more of the day-to-day work handled for you? Ask about managed service when we talk.
Founding-club offer
$1,800/ first year
Per club. Migration included. No setup fee.
- The complete club operations platform
- Unlimited household and member records
- A private 60-day trial with your real data
- Guided import and a launch plan
- Direct founder support through first renewal
We confirm renewal pricing and any managed-service scope in your proposal before you commit.
Is this built for someone like me?
If you’re the person keeping a community swim club running—whether that’s your job, your board role, or your volunteer hat—yes. Swim Ops brings member admin, money, programs, and communications together. It’s club operations software; it doesn’t replace swim-meet timing or competition management.
Can I use the software without the managed service?
Yes. Run the platform yourself, use its self-service member portal and automations, and add managed help where it makes sense for your workload. We agree the service scope with you.
How does AI help with the work?
The built-in assistant drafts club updates and website text. Staff can connect a compatible assistant to review records and prepare supported work; consequential actions require approval in Swim Ops. Members use Ask inside the portal. Availability depends on club setup, and member personal-assistant connections are not available today.
Do I have to rebuild our website?
No. You can keep your existing public website and link to the member portal. If you want everything together, Swim Ops also includes a branded club website with editable pages, published pool hours, and a newsletter archive.
What happens to our data and payments?
Your club owns its records. Operational CSV exports and the API let you access your data; an all-in-one archive is not currently available. Payments are designed to use your club’s connected Stripe account, which we set up and verify during onboarding.
How long does switching take?
We agree a dated plan around your records, setup needs, and renewal calendar. The private trial lets you check the import and everyday workflows before going live. Member communications remain off until you approve launch.
Choosing your next platform?
Compare the work you’ll get back.
See how Swim Ops, Member Splash, PoolDues and Captyn approach club operations, AI access and cost. Bring the same five jobs to every demo.
You bring the club. We’ll help with the rest.
Love your club.
Get your time back.
See your club in Swim Ops A conversation about your club, your workload, and a better way to run it.