Follow these steps at your club’s own website. Available screens and actions depend on your account’s role and the programs your club has enabled.
Overview
A join application can pause when it may match an existing household. This protects the club from creating a duplicate record.
How do I resolve the duplicate review?
Find the applicant and the possible matching household. Compare names, email addresses, phone numbers, and family members. If they are the same household, use the existing record or merge the duplicate. If they are different, clear the review so the application can continue.
Do not ask the member to submit another application until the review is resolved. See Reviewing possible duplicate households.