Shop

Use Shop to manage items, inventory, orders, and pickup status.

Shop (under Programs; managers and admins) has two tabs, Pickups and Catalog.

On Catalog, choose Add product to create a draft, then choose Edit beside that product. The focused editor has three sections:

• Product details holds the name, description, optional product photo, and Activate or Archive control. Activate makes the product visible to members; Archive takes it off sale.

• Sizes / options holds each choice's name, price, optional stock code (SKU), and the starting quantity when adding a new option. Use One size for a product with no choices. Save each option separately; price changes affect future orders only.

• Stock records deliveries, recounts, and damaged items. Choose Add stock or Remove stock, enter a positive quantity and a reason, and review the resulting quantity before saving. You cannot remove more than is in stock. Orders continue to update stock automatically.

The Member shop preview shows the same product card members use. Product details and existing option edits update it as you type. Stock reflects saved quantities, and ordering is disabled. A draft or archived product remains hidden from members even though you can preview it here.

Add or change a product photo

In Product details, choose Add photo (or Change photo). Upload a photo of the item or choose one of your club's uploaded images in Your library. PNG, JPEG, GIF and WEBP files up to 5 MB are supported. Describe the photo during upload so members using a screen reader can understand it.

The selected photo appears immediately in Member shop preview. Choose Save product details to show it in the member shop. To take it off the product, choose Remove photo, then save; the image stays in your library for reuse. You can also select a photo while creating a draft product.

Each product has one optional photo shared by its sizes or options. The full image fits inside the card without cropping. Products without a photo still show their name, description, price and ordering controls.

Removing an image from the library hides it from future selections but keeps existing product photos. Delete permanently lists affected products and removes their photo along with the image file. It does not delete the products.

On Pickups, Paid orders to hand over lists orders waiting for pickup. Select Mark picked up only when the item has been handed over; it records the handover and the order can no longer be cancelled afterwards. Awaiting payment lists orders placed but not yet paid; they join the pickup list once paid, and cancelling one voids its open invoice. History shows finished orders.

Use the cancellation action when an order cannot be filled. See Refunding a payment.

Cancelling an order that has already been settled puts the full amount back on the household as account credit — whether they paid by card or bank transfer, used account credit they already had, or some of each. An order whose invoice is still unpaid has that invoice cancelled instead, so nothing is owed. If you have already started a refund on the order's payment and it hasn't finished yet, the order can't be cancelled until the refund goes through. The member sees a message asking them to try again later. After that, the cancel credits only what is left after the refund (or the full amount, if the refund failed), so the household is never paid back twice.

Orders that have not been picked up move to the household the other was merged into, so its adults can see and cancel them. Picked-up and canceled orders stay behind. The invoice stays on the household that paid, and cancelling a paid order refunds it as account credit to that household. Stock is not touched by a merge. See Household ownership and merging.

If the shop is on but no item is published, a member with no orders sees one message ("Nothing is for sale right now") saying that items will show up there once the club adds them, with a Contact us button. A member who has orders still sees them, with the same line where the catalog would be. Publishing an item does not email members by itself, so tell them.

If your club lets connected tools make changes, Claude or another connected tool can add and edit items, add and edit sizes and options, change an item's status and adjust stock without waiting for approval. Marking an order picked up (which emails the household) and cancelling an order (which can void or credit its invoice and emails the household) wait for approval on the website, from the person who asked.