Audit log: finding out who changed what

Use the Audit log to see important changes made in the club, including the person, action, and time.

Filter by Action (the start of an action name, for example ticket.), Kind of record, or Record ID. Newest changes come first; use the paging links to go further back. Each row shows who made the change, when, and what it touched. Use the audit log when you need to understand a change to a household, payment, membership, setting, or staff access.

Some entries offer Undo, which puts back the values that change replaced. It only touches what that change touched. Undo is only offered where it will actually work: the change has to be recent (within 30 days), nothing else can have changed the same record since, and it has to be a kind of change the club console knows how to reverse. If the record changed in the meantime, Undo says so and leaves it alone.

You can only undo a change your own role could have made. Most changes that Undo can reverse (saved segments, closures, workflows, the waitlist, tags and family member details) are manager or admin work, so on this page an admin can undo them and a treasurer can't. Where your role can't undo an entry, it says who can instead of showing an Undo button.

The same rule applies to Undo this batch on the Households page: a manager or admin can undo a batch of tag or email/text changes they could have made themselves.

Some changes can't be undone here, because they have their own action with its own checks. The entry tells you where to go instead:

• Role changes: use Staff & tools.

• Email address or phone number changes, and moving someone to a different household or changing its main contact: use the household's page.

• Turning emails or texts back on for someone: use their email and text settings on the household page. Undo can turn them off, never back on.

• Turning a paused workflow back on: use Enable workflow on the workflow's page.

• Taking a household off the membership waitlist.

Entries without an Undo button have to be corrected on the record itself.

The audit log is history, not an editing screen. Open the related record to make a correction. See Club settings.

When an admin or manager uses View as member to see the portal as a member would (see View as member), the audit log records it:

• Started viewing as a member names the member who was viewed.

• Viewing as a member ended names the same member and says why in plain words. Open Show what changed on the entry to read them: for example "Ended by the viewer", "No activity for 15 minutes", "Time limit reached", "The viewer's sign-in ended", "The club turned viewing off" or "The viewer started another viewing session".

The person who did it is shown as the actor on an entry they ended themselves, and as the system on one that ended on its own. Nothing is changed in the member's account by looking, so there is no Undo on these entries. Club, Support access lists the same sessions with the number of pages opened.