Hours & closures — when the pool is open

Hours & closures (Reach → Website → Hours) is the one place to answer "are we open Saturday?" Managers and admins set the season, the weekly schedule, and one-off changes. Members see the same open/closed sentence on the portal and the public site.

1. Today's status — the sentence members see ("Open today, 10 am – 8 pm" or "Closed today — swim meet"), plus a link to view it on your site and the Close the pool now button. When a season exists but weekly hours are not saved yet, the strip says so and links to Weekly hours. A weekday marked Closed in weekly hours reads "Closed today (regular hours)".

2. Season — the dates the pool is open this year. Seasons may not overlap.

3. Weekly hours — one row per day, open by default until you set times. Mark a day Closed, or enter open and close times. Use Copy to other days on an open row, then Save weekly hours.

4. Changes — a month calendar (or list) of one-off hours, closures, and approved private events. Use Add a change in the card header (or click an empty day) to add; click a chip to edit. The form asks for dates, then one of four types:

   • Closed all day

   • Opens later (a time)

   • Closes early (a time)

   • Only part of the pool (main pool, baby pool, lap lanes, deck, or clubhouse — plus optional lanes and a time window)

   Members see the reason you enter. Preset chips (Swim meet, Weather, and so on) fill that field. Before you save, the page tells you what else is affected — for example how many lap reservations would cancel, and whether rentals can't be booked that day.

When weather, staffing, or water quality forces a same-day close, use Close the pool now on the status strip:

1. Pick a reason members will see (Weather, Not enough lifeguards, Water quality, or Other).

2. Choose until when — the rest of today (default), a time, or a later date.

3. Tell members: Email is on by default; the portal banner is always on; Text message is optional and only appears when the club can send texts.

Saving records a whole-pool closure for today from now until the time you chose. Members with an active membership (and anyone with a lap reservation or rental in that window) get one email. The portal shows a warning banner for same-day closes. Reopen ends the closure at the current time, keeps the row so the change stays in the audit trail, and emails an all-clear. Members are not told twice about the same close or the same reopen.

Planned changes you add ahead of time publish on the calendar and on the member hours view; on their own they do not email anyone.

• A whole-pool closed day cancels overlapping open lap slots and blocks facility rentals for that window. Families holding a reservation on a cancelled slot get a one-line email naming the slot and the reason.

• Opens later / Closes early adjust the published hours for that date without cancelling slots on their own.

• Only part of the pool closes that area (lap lanes also cancel covered lap slots, and email those families). Other areas stay open on their usual hours.

Approving a facility rental writes its own "Private event" change, so the rental shows on the calendar as a read-only chip and a second rental can't be booked over it; cancelling the rental removes that change. Manage the rentals themselves on Facility rentals.

Removing a change does not bring back lap slots it already cancelled — the confirm step names how many.