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How to use your own domain name for your swim club's website

Use an address on your club’s own domain: what to ask for, the one DNS record to add, and what changes.

Club staff · 2 min read · Last reviewed September 30, 2026

Follow these steps at your club’s own website. Available screens and actions depend on your account’s role and the programs your club has enabled.

Overview

Your club already has a Swim Ops web address, yourclub.swimops.app. You can also use an address on a domain your club owns, such as membership.yourclub.org.

What you need

  • A domain your club owns, and the person who can change its DNS records. That is often whoever looks after your club's main website or email.

  • An address that starts with a word before your domain, such as membership.yourclub.org. Your bare domain (yourclub.org) usually can't be used, because most domain providers can't point it this way.

Set it up

  1. Contact Swim Ops support with the address you want. There is no screen for this in Settings yet.

  2. Swim Ops sets up its side and sends you one DNS record to add:

    • Type: CNAME

    • Name: the first part of your address, for example membership

    • Target: customers.swimops.app

    If your domain's DNS is managed in Cloudflare, set the record to DNS only (the grey cloud), not Proxied.

  3. Add the record with your domain provider. Swim Ops never changes your domain's DNS. Only you can.

  4. Swim Ops checks that the address answers and has its security certificate, then switches it on. This usually takes minutes after the record is added, and occasionally a few hours.

Before it's switched on

Anyone who visits the new address sees a "This site is not live yet" page. That's expected. Keep sharing your current address until Swim Ops confirms the new one is on.

After it's switched on

  • Your club's website, sign-in and member portal all work at the new address.

  • If you make it your main address, the emails and sign-in links members receive use it. Members who were signed in at the old address need to sign in once more at the new one.

  • Your yourclub.swimops.app address keeps working. Swim Ops doesn't send its visitors to the new address, so old links, posters and calendar subscriptions keep opening the same pages.

  • Search engines such as Google are told which address is your main one, so they should list your public pages there. It's a strong hint, not an order, so it can take a while for search results to catch up.

Swim Ops's own addresses, the swimops.app and swimops.io ones, are set up by Swim Ops and can't be used this way.