Follow these steps at your club’s own website. Available screens and actions depend on your account’s role and the programs your club has enabled.
Overview
Imported email addresses are unconfirmed. They cannot receive club email until the person proves they control the address.
Why can't imported contacts receive email?
Open Email confirmations from the card on Home, or from the link on the member import results. Managers and admins can use it. The top of the page says how many addresses are confirmed out of the total, and counts the rest: Not asked yet, Asked, no answer and Said "not me".
Ask everyone who hasn't confirmed sends the confirmation email to every address that is not confirmed yet, including ones already asked. It asks you to confirm first, because it puts real mail in real inboxes.
Still unreachable lists each address, longest silence first, with when it was last asked and how many times. Ask again sends one address another email. An address marked Said "not me" has no button: only the person who owns that inbox can undo it, by signing in.
Download the list (CSV) gives you everyone who is still unreachable. The list on the page shows the first part of it, 50 to a page.
Reminders shows whether the club asks again automatically. By default it does not. An admin turns it on under Club → Membership by choosing how many days to wait and how many times to ask each address.
While the club is in practice mode a banner warns you that no confirmation email actually leaves, so wait until after you go live to send them. Members must use the link in the email to confirm; going live does not confirm imported addresses.
If an address is wrong, correct it on the household record before sending another message. Use the delivery history to see whether the confirmation email was delivered. See CSV member import.
What if our club moved here from another system?
When the Swim Ops team moves your club over, your club can tell us that your old system had already checked members' email addresses. In that case, current and pending members' addresses count as confirmed ("Verified in the club's previous system"), and they can receive club email once the club goes live. Members whose membership had lapsed still need to confirm. The audit log shows one entry for this step. Only the Swim Ops team can do this, and only while moving a club over. Nobody can mark addresses confirmed from the admin screens.
What does "Said not me" mean?
The person told us the address is not theirs, so the club stops emailing it. See A member's email shows "Said not me" for how to fix the record.