Follow these steps at your club’s own website. Available screens and actions depend on your account’s role and the programs your club has enabled.
Overview
Use the household invoice and payment history before answering a billing question. Escalate changes to money, credits, refunds, late fees, or membership status to the staff role that can make them.
Why is a payment still processing?
A bank payment can show as processing for several business days. A paid invoice can reopen if the bank reverses a payment or a dispute succeeds. Card payments can include the card fee shown at checkout. Guest visits can create a separate household invoice.
Do not mark an online payment paid by hand. Open the invoice to check the exact status and payment history, then explain the next step or route the request to the right staff member.