Using the member portal

After signing in, use Home to see your membership, balance, upcoming activities, pool hours, and items that need attention.

If you have applied but are not a member yet, Home shows where your application stands. When an application fee is due, choose Pay application fee on Home to pay it. Program pages, such as lap swim and camp, open once your membership starts.

Home lists your upcoming and ongoing program registrations; one-day programs also appear in your subscribed calendar.

When a spot opens for you, your club emails you an offer with a link and a last day to respond. The link in that email always works.

If your club has turned it on, you can also accept after signing in, without going back to your email:

• Membership offer. Home shows a Your membership offer card while the offer is open. It gives the last day to respond and the total you will owe if you accept, including any refundable bond. Accept the spot asks you to confirm that total. Accepting does not charge you: it creates your joining invoice and takes you to it, and you pay it as you would any other bill.

• Camp spot. Under Camp, in the Waitlist section, a spot you have been offered shows its price and an Accept the spot button. The button asks you to confirm the camper, the week and the amount. It is available once your household has an emergency contact on file and the camper's camp waiver for the season is signed. If one of those is missing, a short list under the button says which and links to where to fix it. Home also lists the spot under Your next steps, with the last day to respond and the time. If the portal can't work out the price yet (for example, the camper has no birth date on file), the spot has no Accept the spot button. Claim it with the link in your offer email; if that asks for the camper's birth date, add it in your household details and try again. Home says the same thing for that spot, with a button to see it on the Camp page.

If the total changed after you opened the page, nothing is created. The page tells you the new total ("The total is now $X, not $Y. Review it and accept again.") and you can accept again at that total. The same is true of the page the emailed link opens.

If your club has not turned this on, you won't see an accept button in the portal: use the link in your offer email. A lap swim or event offer is always accepted from the link in its email. Once an offer's last day has passed it can't be accepted; contact the club. Your AI assistant, if you have connected one, can tell you an offer is waiting but can't accept it for you.

When your club offers chat, Chat with your club is near the top of Home and on Contact us. Ask about the pool or your household account. You can type a follow-up in the same chat, or choose New chat for another topic. Suggested questions fill the message box; choose Send when you are ready.

Your chats are saved. Refreshing keeps the open chat; Chat history lets you reopen older ones, search their titles, and browse older pages. A chat title is its first question. Only your own chats from your current household appear here. The club can review questions and answers to improve them. AI answers can be wrong; use Write to the pool team for a person or Send this to the pool team to share a particular question and answer with staff.

• Membership has Household (family members, contact details, notifications, and text sign-in), Billing (open invoices, payment history, and saved payment methods), Statement, and signed agreements.

• Book & explore takes you to pool hours and the programs your club offers.

• Updates shows club communications.

• Activity, in Account or the navigation menu, shows messages, payments, registrations, and account changes.

• Contact us is where you write to the pool team; choose Write to the pool team at any time. When there is a question box there, you can also ask a question for a quick answer first. It answers a limited number of questions each hour and each day; if it asks you to wait, write to the pool team instead. Replies show up on the same page and arrive by email.

• Account on desktop, or the navigation menu on your phone, contains Contact us, Activity, documents, program pages, Security & devices, and sign-out.

• Club staff also see an Admin console button at the top of every portal page: next to Account on a computer, beside the menu button on a phone. It opens the club's admin console. Members don't see it, and staff don't see it while using View as to look at a member's portal.

On Lap swim, choose a day and then a time. Today stays in the day picker all day. A session that has already started is shown in lighter text and cannot be booked, and finished ones are tucked under Earlier today. When nothing is left to book today, the page says so and links to the next session. Use My bookings to see your upcoming reservations. All, Open lanes only, and My bookings stay visible above the day picker. Use Browse all times to leave My bookings. More filters contains time and date ranges and shows selected values even when closed; Calendar offers a month view. Choose Change swimmer on a booking to keep its lane and time while choosing another person in your household. Changes close at the same time as online cancellation. Home’s Add to calendar controls stay visible beside your upcoming plans.

A program page can be empty before the club has posted anything, such as lap swim times, camp weeks, lessons, programs, shop items or documents. The page says so, and whatever the club posts later shows up on that same page. Clubs do not always announce new items by email, so check the page, or use Contact us to ask when to expect something.

Update household contact details and family information under Membership → Household. Choose Manage caregiver passes there to add or remove a caregiver pass, when your club has Guests enabled. Use the portal to manage your own records, then contact the club if you need help with a change you cannot make.