Where to find things in your portal

Your member portal has a page for each part of your membership. Here is what each one is for, so you know where to go.

Some pages show up only when your club offers that program, and some are only for current members. If a page below is missing from your portal, your club may not offer it, or it opens once your membership starts.

Your account at a glance: anything that needs your attention, what's coming up, your balance and next renewal. If you've applied to join, it shows where your application stands.

Today's pool hours, and links to the programs your club runs, such as lap swim, camp, lessons and events.

It is part of the Home page. Only for current members.

Finish what the club needs before you sign up for programs: missing household details and waivers to sign.

Only for current members.

Your membership type, status, next renewal date and bond, the agreements you've signed, and links to your household, billing and statement.

Only for current members.

Add or update family members, your mailing address and your emergency contact.

Choose whether you get pool news by email and notices by text, and update your mobile phone. Billing and account emails always come.

It is part of the My household page.

Invite another adult to share your household's account, add another email address you can sign in with, or sign in with a texted code.

It is part of the My household page.

Your open invoices, ready to pay, and your past invoices.

For members; former members can still see theirs.

Add or remove a bank account, choose your default, and turn autopay for annual dues on or off.

Only for current members.

What you've been billed and paid this year, any credit, and your bond. Print it or email yourself a copy for your records.

For members; former members can still see theirs.

When renewal is open: check your household's details for the coming season, confirm them, and pay your dues.

Only for current members.

Give notice that your household is leaving the club. The membership team reviews it, and any bond comes back by check.

Only for current members.

News and account updates from your club, which you can mark as read.

Only for current members.

A history of your household's registrations, account changes, payments, messages and emails the club sent you.

Bylaws, minutes and other club documents to read or download.

Only if your club offers a document library. Only for current members.

Register your children for camp weeks (or rank your choices when the club runs a lottery), see or cancel registrations, join a waitlist and sign camp waivers.

Only if your club offers camp. Only for current members.

Reserve a lap swim time, join the waitlist for a full one, and see or cancel your bookings.

Only if your club offers lap swim. Only for current members.

Book a lesson time with an instructor, pay to confirm it, and see or cancel your bookings.

Only if your club offers lessons. Only for current members.

See upcoming club events, RSVP (and pay, when an event has a fee), or join a waitlist when one is full.

Only if your club offers events. Only for current members.

Buy a season pass that lets a named caregiver, such as a nanny or grandparent, bring your children to the pool.

It is part of the Events page. Only if your club offers events. Only for current members.

Ask to rent the pool for a party. The pool manager reviews each request; see the decision, the fee and next steps, or cancel.

Only if your club offers party rentals. Only for current members.

Log a guest's visit. Any guest fee is shown before you submit and billed to your account.

Only if your club offers a guest log. Only for current members.

Order club merchandise and gear, pay the invoice, and pick it up at the front desk.

Only if your club offers a shop. Only for current members.

Write to the pool team and read their replies.

See where you're signed in, sign out devices you no longer use, change your sign-in email, and review apps connected to your account.