Renewal review prompts and extensions

Renewal review prompts ask a household to check its information before or during renewal. Use an extension when a household needs more time to complete renewal.

If mail to a household's address bounces, the review tells the member it isn't getting through and asks them to contact the membership team. It doesn't take a new address there: that address is the one they sign in with, and changing a sign-in email needs a confirmation sent to the current address, which can't arrive. Change it for them from People on the household. See Member can't sign in. If the address is right and was blocked by mistake, see Why a message didn't send. A member whose address does get mail can change their sign-in email themselves, from Security & devices.

When no address in the household gets mail, the member can't confirm the review until you have fixed one, because the club can't reach them about their membership. They can still pay at any time.

Open the household under Members → Households and choose the Billing & bond tab. In the renewal card for the season, enter the new date in Extend to, add a Reason, and click Grant extension. The new date has to be after today and after your club's dues deadline (configured in Settings). If your club hasn't saved a dues deadline, it has to be after today and after the date the household's bill is due. An earlier date is refused and nothing changes.

Granting an extension moves only that household's dues deadline: no late fee is added before the new date, the normal deadline text message is skipped, and one reminder email goes out a week before the extended date. The email telling the household about the new date mentions late fees only when your club has automatic late fees on, and invites a reply only when your club has a reply-to address for member email in Settings (otherwise it points the household to Contact us in the member portal). An extension does not remove a late fee that was already added; waive that on the invoice if needed. For a household that already has a late fee on its bill, whether it was added automatically or by hand and even after an earlier extension, the email leaves out "No late fee applies before then". If the email couldn't go to anyone in the household (for example every address is blocked or not confirmed yet), the extension is still granted and the confirmation says the email didn't go out: let the household know their new date yourself. See Membership renewals and dues billing.