Follow these steps at your club’s own website. Available screens and actions depend on your account’s role and the programs your club has enabled.
Overview
New clubs start in quiet mode (shown as Practice mode on the Setup and Club info banners). Member email and text messages are not sent, so you can import records and test the system without contacting members.
What quiet mode does
Member messages are recorded as blocked in the message log, household timeline, and campaign or workflow details. You can review the message without delivering it. Staff sign-in links still work.
Imports, invoices, workflows, portal pages, and payments still work. Quiet mode only blocks member messages.
Going live does not confirm imported email addresses. Imported contacts must still confirm their address before receiving email.
Go live
An admin can go live from Club → Club info. Confirm the action to turn on member email and text messages. The action is recorded in the audit log.
Before you go live, check your recent blocked messages. Active workflows and automations can send future messages after launch. Previously blocked messages are not sent when you go live.
You cannot return to quiet mode from the admin console. Quiet mode does not prevent payments, so confirm the payment environment before testing checkout.